Shipping
Actual shipping charges will be added to the grand total of your order. Please know we ship using DHL UPS or FedEx, we have a huge discounted rate of 70% due to our shipping volume. Most parts are sent from SHR Factory in Shanghai directly.
Wrong addresses or delivery to another address may be subject to a $13.50 address change fee.
All orders are usually shipped the same day or the next business day after payment is received. However, during peak season orders are shipped within 1-3 business days of being received excluding holidays or days closed.
30 Day Guarantee
SHR Reed Relay concentrates on offering the best selling, highest quality sunglass styles in the business. We know that there are many different Reed Relay, Mercury Relay companies you could purchase from, but when you choose our company, you will have the confidence of knowing that you will be very happy with the products. Because of the confidence that we have in our own products, we are able to offer our customers a 30 Day Risk-Free Guarantee.
30 Day Return Policy
Our customers are very important to us. If you are not satisfied for any reason with your merchandise, you may return it to us within 30 days from the day your order is received (see details below). We will give you the choice of exchanging your returned items for other merchandise, crediting your account towards future purchases, or refunding your credit card.
The only cost to you would be the shipping fees plus a 15% restocking fee. Below are the conditions for a refund.
To Return
If you wish to return your order, please send us an email. Please ensure that you have read the following before emailing us:
• Merchandise must be returned in the original packaging.
• All original packaging, poly bags, display boxes and hangtags must be included.
• The customer is responsible for all shipping charges.
• We are not responsible for the package until it arrives in our warehouse. For this reason, we highly recommend that you purchase insurance for your package and have a tracking number before you ship it back to us.
Canceled Orders
If you place an order with us and decide to cancel it while it is in route to you, you will be responsible for all shipping fee’s. Once a package has been shipped it is subject to shipping fees both to and from your location. Canceled orders are also subject to a 15% restocking fee. If you have any questions please feel free to contact us before sending back your merchandise.
