Warranty
All SHR AUTOSENSOR products are warranted against defects in materials and workmanship for a period of 12 months from the date of shipment, or as specified in the individual product datasheet. This warranty covers products used within their specified ratings and conditions.
Defective Products
If you receive defective products, please contact our technical support team within 30 days of receipt. We will arrange replacement or credit after verifying the defect. Please provide:
- Order number and date of purchase
- Part number and quantity affected
- Description of the defect with photos or test data
- Application conditions (voltage, current, temperature)
Return Merchandise Authorization (RMA)
All returns require a Return Merchandise Authorization (RMA) number. Products returned without an RMA number will not be accepted. To request an RMA, contact [email protected] with the information listed above.
Restocking Fee
- Standard catalog products: 15% restocking fee applies to returns of non-defective products in original packaging
- Custom or modified products: Non-returnable and non-refundable
- Products damaged by misuse: Not eligible for return or replacement
Refund Process
Approved refunds are processed within 15 business days of receiving the returned products. Refunds are issued via the original payment method. For wire transfer payments, bank fees may be deducted from the refund amount.
Quality Disputes
In case of quality disputes, we follow IPC standards for inspection and testing. Our quality team will work with you to resolve any issues promptly. IATF 16949 and ISO 9001 complaint procedures apply.
Contact
For returns, warranty claims, or quality concerns:
Email: [email protected]
Phone: +86 13761571029
Address: No. 18 Hangchuan Road, Hangtou Town, Pudong New District, Shanghai, China
Last updated: April 2026